Fly Through Your Customer Support

Most knowledge base tools are designed to hold a lot of information and really detailed descriptions. They are often built and managed by technical teams, but may also be used by other roles to store business information and processes. In some cases, knowledge bases are also designed to be customer-facing so customers can find their own answers.

Faqtual is built for speed. This means it’s best used to store shorter answers to FAQs, common problems, and simple technical issues. You might also use it to store text snippets and responses you find yourself frequently repeating. This makes it super quick to browse, search, and update. When you use Faqtual as your internal knowledge base software, customer support teams can quickly copy, paste, and personalize messages before sending them to customers.

Knowledge bases still have their place for complex, detailed information. But Faqtual is perfect for support teams that want to save time and meet customer demands for fast responses to simple questions.

Faqtual has some similar functions and benefits to many of the popular text expander apps, making it a great TextExpander alternative for Mac, iOS, and popular browsers. It offers shortcuts and snippets, it’s lightweight, and it works across all your existing tools, platforms, and support channels.

However, unlike most text expanders that are aimed at technical users, Faqtual is a user-friendly, non-technical solution. It’s focused on helping customer support teams and is built for team sharing.

If you don’t yet have help desk or service desk software and are looking for a super simple tool to help you efficiently respond to customers across multiple channels, Faqtual might be just what you need to fill in the gap.

As you scale up and need to manage a larger volume of queries across more channels, you may need to invest in a dedicated help desk solution like Zendesk, Zoho, HappyFox, Freshdesk, or Jira. Because Faqtual works with any help desk software, it’ll be easy to make the switch!

Not exactly. Internal help desk software is typically used to help employees:

  •  Find and record useful information about their organization
  •  Connect to others within their internal networks
  •  Manage internal processes and communications, like HR and IT support

That said, Faqtual can certainly be used to record and share any type of internal knowledge and resources for your team, and snippets can be handy to support your internal communications. It's a super flexible app that can be used by all types of teams, not just customer support!

Absolutely! Most eCommerce businesses find that they deal with a lot of simple, repetitive queries — and getting a prompt reply from a human support agent can make all the difference in converting that prospect into a buyer.

Faqtual is perfect for complementing your existing eCommerce help desk software or as a standalone solution.

Great question! Many tools make the mistake of overdoing automation and AI and lose focus on what matters most.

First and foremost, Faqtual is built for human support teams that want to provide premium support and make every customer interaction count. Our behind-the-scenes AI tools never interact directly with your customers and only work with your source materials. Instead, they help your support teams work smarter, while delivering the human support your customers want.

Faqtual is mainly used as a simple knowledge base for customer support, but it’s also a practical tool for:

  •  Founders – Build a source of truth, DIY your initial support, and save time
  •  Help Desk Teams – Tackle simple tech issues quickly with concise answers and minimize burnout by lightening your team's load
  •  Recruitment Teams – Speed up candidate communication, stay on-brand with consistent messaging, quickly answer common questions, and free up your team to focus on personalizing key interactions
  •  Sales Teams – Respond quickly while prospects are hot, personalize communication, share your most effective messages with the team, and build strong relationships that help your business grow

That said, Faqtual can certainly be used to record and share any type of internal knowledge and resources for your team, and snippets can be handy to support your internal communications. It's a super flexible app that can be used by all types of teams, not just customer support!

Faqtual is available to download on Mac OS & iOS. Plus, you can download our browser extensions for Chrome and Edge.

You can open Faqtual using the Mac OS or iOS app, or the Chrome or Edge browser extensions. Simply keep Faqtual open while you’re responding to customers via email, social media, Slack, webchat, or tools like Intercom, Zendesk, or Hubspot.

It’s the perfect solution for omnichannel customer support software.

Every time you use our AI content import tool and smart reply generator, it makes a request to our AI models. Each request consumes 1 credit. AI Credit limits apply to your whole team, not individual users.

For teams that regularly exceed their AI Credit limits, we recommend contacting us to request a bigger quota.

Faqtual is built by Matt Palmer, a developer based in Sydney, Australia. He’s also built other products, like Peachs, Rocket, and Vanilla. Learn more about the team behind Faqtual here.

Yes! When you sign up to Faqtual, you’ll automatically go on our 14 day free trial — no credit card needed. To avoid any disruption to your account access, simply ensure your payment method is added before the 14 day trial ends.

Need more or less users or features? No problem. You can upgrade, downgrade, or cancel your plan at any time. You’ll be charged the new price at the start of the next monthly billing cycle.

Yes! We offer a 30-day money-back guarantee. So if you’re not completely satisfied with your Faqtual subscription, just reach out to our team via [email protected].

You can get started with Faqtual in minutes. Simply sign up, download the apps/extensions, and start adding your first FAQs or snippets.

Getting started is easy! Sign up, download our intuitive apps for mobile, desktop, and the browser, and add your first FAQs in minutes.