Faqtual
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Speed up your customer support in Jira Service Management

Faqtual is a simple team knowledge base integrated with your Jira Service Management workflow

Faqtual’s powerful apps and extensions work with all your key business tools

Faqtual Makes Jira Service Management Simpler

Our plugin integrates seamlessly with Jira, helping your team respond faster and more accurately to every request.

No more hunting through old tickets or switching between tabs—Faqtual puts the information you need right at your fingertips.

Streamline Your Workflow: Turn every customer inquiry into a resolved issue, faster. With Faqtual, you can quickly access canned responses, FAQs, and key knowledge right within Jira, so you can keep your focus where it belongs—on helping your customers.

Tailored for Your Team: Faqtual works with the tools you already know and love. It integrates directly into Jira Service Management, making it easy for your team to stay on top of requests, prioritize issues, and deliver top-notch support without the hassle.

Smart, Consistent Replies: Use Faqtual to insert pre-approved, consistent responses across all your support tickets. Maintain a high standard of customer communication, while speeding up your response times.

Faqtual is quick to set up and easy to use. Just install the plugin, connect it to your Jira Service Management account, and you’re ready to go.

No complex configurations, no steep learning curves—just smarter, faster support.

How to add Faqtual Knowledge Base to Gmail or Google Workspace

  1. Sign up for Faqtual via the Faqtual website
  2. Install the Chrome or Edge browser extension
  3. Add Faqtual to your Atlassian Connect instance
Install for Google Chrome Install for Microsoft Edge Add via Atlassian Connect

We’re here to help

Contact our sales or support team at [email protected]